Billing & Refund Policy
Effective date: September 14, 2026
How our billing works
Conscious Health is a direct-pay practice. We do not participate with commercial insurance, Medicare, or Medicaid, and we do not bill third-party payors. Prices for services, diagnostics, medications, and supplements are presented at the time of purchase, and each charge is paid before the related order is transmitted or the service is scheduled. A valid payment method must be on file, per the Payment Method and Recurring Charge Authorization you sign at enrollment.
Where to start
There are three ways to begin. Every price is presented before you pay:
The Call — no charge. Twenty minutes by phone with the team. Nothing is billed.
The Baseline — $499, one-time. A comprehensive blood panel, a one-on-one clinician consultation, your results and clinician notes in the patient portal, and a year as a patient — portal access and standard pricing for twelve months, whether or not you become a member. Paid in full at checkout.
The Membership — $149 per month. Billed monthly with a three-month minimum; see Membership billing below. There is no enrollment fee — your intake panel, coordinator session, and first clinician visit are part of your membership.
Your clinician visit is scheduled once your results are in.
The Baseline is non-refundable.
Membership billing
Membership is $149 per month. Billing starts the day you enroll: your first month is charged at checkout, and each month after that is billed on the same date — your billing date. Your intake panel, coordinator session, and first clinician visit are included; there is no separate enrollment fee. Membership has a three-month minimum. After three months it continues month-to-month until you cancel.
If we change the membership fee, we will give you written notice — by email or patient portal message — at least ninety (90) days before the change takes effect. A fee change never applies to a billing period you have already paid, and you can cancel at any time before it takes effect.
Cancelling membership
You can cancel anytime — no notice period, no cancellation fee. Cancel yourself through your patient portal or by emailing support@conscious.health. After the three-month minimum, cancellation takes effect at the end of your current billing month; your membership continues through the end of that month, and nothing is billed after it.
If you cancel during the first three months, cancellation takes effect at the end of the third month. The remaining monthly dues are billed on their normal dates, your membership continues through the end of the third month, and nothing is billed after it.
There is no proration for partial months, and dues already billed are non-refundable. The panels and visits included in each membership year are meant to be used in that year and don't carry forward. After you cancel, you remain a patient for twelve months from your last paid month, with portal access and standard pricing. If you rejoin later, you rejoin at the rates and terms then in effect.
Medications and compounded prescriptions
Medication orders are paid at the time of ordering. Once your prescription has been transmitted to the pharmacy, the order cannot be canceled or refunded. Compounded medications are prepared individually for you and cannot be restocked or resold. If a shipment arrives damaged or incorrect, contact support@conscious.health and we will make it right.
Labs
For members, the comprehensive panel and the three follow-up panels each year are included in your membership; additional panels beyond those are billed at member prices, presented before you order. For patients who aren't members, the comprehensive panel with a clinician visit is $499, and other panels are billed at the published prices presented at the time of purchase. Lab panels purchased on their own are refundable in full at any time before your specimen is collected; once your specimen is collected, lab fees are non-refundable. The panel included in the Baseline is part of the Baseline fee and is covered by the Baseline refund terms above, not this section.
Coaching programs
Coaching programs are billed as program blocks at enrollment per the program terms presented at signup. Program fees are refundable in full before your program begins; once your program has started, coaching blocks are non-refundable.
Other services
Standalone consultations, follow-up visits, and other individually purchased services are paid at booking and are refundable in full if canceled more than 48 hours before your appointment. Within 48 hours of your appointment, fees are non-refundable.
Appointments
Appointments must be canceled or rescheduled at least twenty-four (24) hours in advance to avoid a late cancellation or no-show fee. Repeated late cancellations or no-shows may affect your ability to schedule future visits.
Declined payments
Declined or failed payments are subject to a $50 administrative fee.
Administrative service fees — for example, coordination of a prescription with an outside pharmacy you choose — may apply to certain requests. Any such fee is presented to you before you are charged.
Questions and disputes
Billing questions and disputes: support@conscious.health. We respond within two business days. Contact us before initiating a card dispute — most issues resolve in one exchange.
Changes to this policy
We may update this policy; material changes will be posted here with a new effective date. Membership fee changes follow the ninety-day notice process described above.